The number of complaints to the Central Bank about mortgages increased by 60% in a year

In the first quarter of 2025, the Bank of Russia received 4.6 thousand complaints about mortgage lending, which is 60% more than in January—March last year, the regulator's press service told Izvestia. The main reason for Russians' discontent is the problems associated with the family mortgage. The number of claims for renditions under this program has increased almost sevenfold.

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"In particular, consumers complain that banks charge the developer for setting a reduced interest rate under the contract. This entails an increase in the price of the property," the Central Bank explained.

This practice appeared at the end of 2023, when large banks began to introduce preferential mortgage fees for developers. If a developer wanted to sell more housing through government support programs, he had to pay the credit institution where the housing loan was issued. For different players, the amount of such a commission reached 4-10%.

The market has already started to abandon this practice. In May 2025, Sber, VTB and Sovcombank stopped charging commissions, and Dom.rf Bank announced plans to abandon them. Experts interviewed by Izvestia are confident that this happened under pressure from the Central Bank. Even Russian President Vladimir Putin has spoken out against this practice.

Read more in the exclusive Izvestia article:

Commission failure: Russians have become more likely to complain to the Central Bank about mortgage issuance