Skip to main content
Advertisement
Live broadcast

The lawyer urged to demand compensation from the airline in the case of flight non-departure.

Bondarenko: in case of flight failure, you need to claim compensation from the airline
0
Озвучить текст
Select important
On
Off

In any force majeure situation related to the delay or cancellation of flights, the passenger should first seek compensation from the airline. This was reported to Izvestia on July 28 by Yana Bondarenko, an independent lawyer and consumer protection specialist.

According to the expert, the client initially needs to decide what exactly he needs — a refund for the ticket or boarding another flight, and after that, contact the airline.

"The general order is: first we go to those who violated our rights, in this case it is the airline. If she refuses to satisfy the demands, then we go to court. There are no other options here," the lawyer said.

At the same time, the expert noted that in such force majeure circumstances, airlines try to meet customer requirements.

Earlier that day, Aeroflot cancelled 42 flights departing from Moscow due to a malfunction in its information systems. It was noted that cancelled flights are subject to refund or reissue for dates within 10 days. A criminal case has been opened into a hacker attack on the Aeroflot information system.

Later, the Ministry of Transport reported that some of Aeroflot's passengers would be transferred to flights operated by Rossiya and Pobeda airlines. It was clarified that Aeroflot is currently working to restore regular service operations as soon as possible.

All important news is on the Izvestia channel in the MAX messenger.

Переведено сервисом «Яндекс Переводчик»

Live broadcast