Liksutov spoke about the work of Moscow transport controllers in emergency situations

In the first half of 2026, the controllers of the State Institution "Organizer of Transportation" helped nine people in emergency situations. This was stated by Maxim Liksutov, Deputy Mayor of Moscow for Transport and Industry.

In particular, the controllers promptly called doctors seven times for emergency assistance to passengers. They also helped the lost child to quickly return to his parents and found loved ones of an elderly woman with memory loss. You can contact the supervisors in the salons of land transport, in the subway, as well as at bus stops.

The controllers of the Transportation Organizer not only monitor the payment for public transport, but also help passengers in emergency situations. For example, they can quickly call a doctor or help those who are lost," added Maxim Liksutov, Deputy Mayor of Moscow for Transport and Industry. He asked to respect the work of the supervisors, pay the fare at the entrance and be ready to confirm the benefit.

Supervisors undergo offline and online adaptation, which includes studying the legislation and rules of using transport. In addition, trainings on stress tolerance, conflict management and business communication are organized for specialists who verify payments. GKU "Transportation Organizer" also has a mentoring program to transfer the experience of senior colleagues to new employees.

The Moscow Transport Complex recalled that all tickets are subject to mandatory validation, including social cards, a Single subscription for 30, 90 and 365 days. Holders of social cards must have with them documents confirming the right to benefits. The Controller has the right to request documents confirming the benefit and identity. If the identity of the stowaway is not confirmed, the controller has the right to involve police officers to establish it. Aggression against the controller of the State Institution "Transportation Organizer" is punishable by at least two articles of the Criminal Code of the Russian Federation (Articles 318 and 319 of the Criminal Code of the Russian Federation).