Tricolor and Beeline signed a cooperation agreement on the sidelines of the SPIEF

The leading companies of the telecom industry, Tricolor and Beeline, announced new cooperation at the St. Petersburg International Economic Forum. The signed agreement involves the use of Beeline's AI technology in the work of Russia's largest pay-TV operator.

Beeline will provide Tricolor with access to the technical interfaces and user applications of three neural network models, as well as support for their operation 24/7. A comprehensive solution called CDNvideo AI Hub will partially automate the work of the Tricolor contact center, help the operator process requests faster and better, and optimize customer support costs and troubleshooting.

"Telecom giants around the world are actively investing in machine learning, AI agents, and predictive analytics, and Tricolor is no exception. The company builds its development strategy on the basis of modern technologies, because the introduction of AI solutions into corporate processes already gives businesses up to 40% efficiency. The partnership with Beeline will allow Tricolor to increase the efficiency of our service, strengthen the focus on the availability of support and customer care. At the same time, the use of Beeline's AI technologies will not be limited to the contact center. We plan to use them in other projects, for example, in our online cinema or telemedicine," says Oleg Struchkovsky, Commercial Director of Tricolor.

"AI is an indispensable tool in the technical support of any major digital service. In fact, it is now impossible to cope with the volume of incoming user data without it. AI technologies help automate routine and give specialists the opportunity to focus on solving problems instead of endless answers to typical questions. All this reduces the waiting time for a response from hours to seconds, saves human resources, helps maintain customer loyalty and mitigate reputational risks. Beeline's AI solutions will significantly enhance Tricolor's technical support, enhance the company's economic efficiency, and simplify the lives of its employees and customers," said Sergey Bykov, Vice President for Beeline's operator business, Chairman of the Board of Directors of CDNvideo.