Ingosstrakh talked about new forms of working with agents

Ingosstrakh has changed its methods of working with agents. After completing the transition to electronic document management and changing the balance sheet showcase, it became easier for agents to interact with the company and receive agency fees, the press service of the insurer reported.

The commission fee is now calculated at the time the insurance contract is issued. In the updated balance sheet showcase, the agent chooses for himself which contracts he wants to receive payments under, and can independently generate agency reports an unlimited number of times or set up regular automatic generation.

The transition to a simple electronic signature also contributed to the acceleration of document flow, the company said. Today, an agent can process all the necessary documents in one day in a fully digital format, without visiting the office. Today, 99% of Ingosstrakh's sales agents use PEP, and 78% of the total number of new agency contracts are concluded in electronic form.

"We are building cooperation with the agency community as long-term partners, striving to create a modern, convenient and transparent working environment for them. Insurance agents are an important part of our business and we consistently develop tools that enhance the quality of service for them. The purpose of these improvements is to remove unnecessary barriers, give agents more independence and create conditions in which they can focus on the development of their business and quality customer service. In today's rhythm, it is especially important that all processes become faster and more convenient, ensuring prompt and effective interaction," said Karina Elizarova, Head of the Agency Sales Development Department at Ingosstrakh.

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