The neural network had to be weaned off the mat after a month of communication with the clients of the housing and communal services company

The developers of a Russian voice robot for housing and communal services management companies faced a problem when the neural network began using profanity. This was announced on February 12 at the Siberian Construction Forum by Mikhail Viktorov, President of the National Association of Organizations in the Field of Information Modeling Technologies (NOTIM).

"I'll give you a funny case, this is a neural network, it's learning, and literally in the first month the developers noticed such a collision that the neural network learned to checkmate. But, as they say, you'll get the hang of whoever you're with. Therefore, this conflict, of course, had to be eliminated," TASS quoted him as saying.

He also stressed that the introduction of voice robots helps to significantly reduce the number of employees in the call centers of management companies by five to six times. In addition, neural networks process about 80-90% of all requests.

Viktorov added that according to statistics, 80% of customers are satisfied with the voice assistant's responses, however, in case of atypical or emergency situations, such as emergencies, it is necessary to connect a live operator to make a decision.

The news is being updated