Sberbank assessed the financial effect of Process Mining

Last year, the financial effect of using process analytics (Process Mining) in Sberbank amounted to 5.2 billion rubles. In total, since its introduction in 2021, the figure has exceeded 31.8 billion rubles, said Taras Skvortsov, Deputy Chairman of the Board of Sberbank, at the Sber Process Mining Conf 2026 conference.

According to him, in order to improve the customer experience and services, Sberbank is developing a process analytics platform. The inclusion of an increasing number of business scenarios into the orbit of digital monitoring of Process Mining helps both to prevent errors and to predict potential problems, Skvortsov noted.

"We have created a proactive business monitoring system to prevent problems before they occur, working ahead of time. Currently, 200 key processes of the bank are included in the digital monitoring of Process Mining, and by the end of 2026, more than 900 processes will be under constant digital attention," said the Deputy chairman of the bank's management Board.

The system will expand to include basic financial products for individuals and businesses, including risk management and debt management. The business monitoring perimeter will also include the bank's internal processes: human resources, finance, and IT.

The Sber Process Mining Conf 2026 conference is being held in Moscow. Among the topics discussed by the participants are the impact of AI on process analytics, the prospects for integrating AI agents, and the challenges faced by businesses implementing new technologies. Experts from large companies share application cases of Process Mining. A separate program is provided for students — it includes a tour of the headquarters, a meeting with the HR team and an intellectual game.

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