The passenger left Sheremetyevo Airport without a jacket due to delays in baggage collection.

Passenger Stepan, who arrived in Moscow on a flight from Thailand, was forced to leave Sheremetyevo Airport without a jacket due to delays in baggage claim amid Cyclone Frances that hit the capital. The corresponding footage is published by Izvestia on January 10.

"I put [the jacket] in the luggage, I thought I'd get dressed here now, but it turned out that I wouldn't get dressed. <...> It seems tolerable," he said.

The footage also shows that hundreds of passengers are waiting at the airport to pick up their belongings. Some of them are located directly on the floor.

Departure game: what passengers of cancelled Aeroflot flights can expect

It will not be easy to achieve compensation for moral damage — a large-scale failure may be recognized as force majeure.

A day earlier, Rostransnadzor began monitoring the situation with massive delays in baggage claim at Sheremetyevo Airport. The agency clarified that the inspectors have begun checking the compliance of the airport and carriers with the requirements of legislation on the protection of passengers' rights.

The press service of the airline on the night of January 10 reported that due to delays in baggage claim due to weather conditions, water and sandwiches were distributed to passengers at Sheremetyevo Airport. Announcements about the baggage claim status are constantly broadcast in the airport terminal. In addition, Sheremetyevo, together with Aeroflot and Rossiya airlines, decided to personally deliver luggage to passengers' addresses.

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