Unblocking of customer accounts may be delayed due to incomplete documents.

The freezing of Russians' accounts in case of suspicious transactions may be delayed due to incomplete customer responses to bank requests. This was reported to Izvestia on July 29 by the VTB press service.

"In such cases, banks send the client a repeated clarifying request. The decision to lift restrictive measures is usually made by the servicing banks after receiving exhaustive comments from the client," the credit institution explained.

VTB recommended that Russians promptly and fully provide responses to the bank in order to avoid a prolonged account freeze.

The same reason for the delay in unblocking was given in Dom.RF. According to Evgeny Ivanov, the head of the bank's financial monitoring, withholding funds helps to prevent their further movement, including through fraudulent schemes.

"As for bona fide clients, we recommend providing a full package of supporting documents upon the bank's request," he stressed.

Transferred by the nose: banks began to deprive Russians of access to their money for months

What causes accounts to be blocked and why their defrosting sometimes takes up to six months?

Earlier that day, it became known that MTS Money, VTB and Gazprombank customers were faced with prolonged blocking of funds on bank cards. It was clarified that the funds of some clients were frozen for up to six months, in some cases the money was unavailable for one and a half to three months.

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