All in one: 35 new "life situations" will appear on "Public Services"

On July 10, it became known that 35 new "life situations" will appear on the Gosuslugi portal. They will cover various areas of life, from planning and having a child to dealing with gun ownership issues. Both individuals and businesses will be able to use the service. Read more about the innovation in the Izvestia article.

New "life situations" in "Public Services"

On July 10, the office of Dmitry Grigorenko, Deputy Chairman of the Government of the Russian Federation and head of the government Staff, announced that 35 new "life situations" services will appear on Gosuslugi in 2025 for citizens and businesses. They will help you solve the following issues:

— planning and birth of a child (the portal already has the opportunity, for example, to register a newborn, but now there will be expanded functionality);

— registration of guardianship and guardianship;

— pet care (information about pets, their health, veterinary clinics);

— submission of documents to the court in electronic form (as well as remote participation in meetings);

— admission to college and technical college (currently there is a university admission service);

— launching an IT company;

— registration of a tax deduction;

— support for Russian citizens abroad;

— volunteering;

— gun ownership;

— loss of a loved one;

— disability;

— contacting a notary public and free legal assistance.

It is reported that the list of "life situations" was formed based on the collection of feedback from citizens, as well as the results of an analysis of the quality of services and research conducted in user testing laboratories.

According to Dmitry Grigorenko, Life Situations services are a new stage in the evolution of public services. For easier orientation, they are all combined according to the principle of "life situations".

Izvestia sent a request to the Ministry of Finance and the government of the Russian Federation.

What will change in Public Services in 2025

The Life Situation service is a full range of services that people need in certain circumstances. They turn out to be complex and collected in one place — on "Public Services". The service is part of the federal project "State for People", which is supervised by Dmitry Grigorenko.

At the federal level, "life situations" have been implemented since 2023. At the time of the article's publication, 35 services had already been implemented, and with the new ones scheduled to launch by the end of 2025, there will be 70 of them. As a result of coordinated work, the time for Russians to receive such services decreased by 35%, and the number of necessary documents decreased by 29%. The need to visit organizations has been reduced by two thirds (64%). Since 2024, regional services have been implemented, there are already more than 150 of them.

As noted by Alexey Karpunin, an IT expert and founder of the IPWK Academy of IT Management, in total, more than 1.6 thousand digital services have been implemented at Gosuslugi, their number continues to grow, but it is becoming increasingly difficult to navigate this volume.

Grouping services into "life situations" has become, in his opinion, a really elegant and thoughtful solution to simplify interaction with the system. This is an approach in which all the necessary steps and services to achieve a specific goal — for example, registering an IT company, registering real estate, or obtaining a hunting permit - are combined into a consistent chain of actions, Alexey Karpunin notes.

— Such logic is a real product approach, the emphasis is not just on providing a service, but on solving the user's problem. Scripts automate the process by reducing the number of offline steps and manual labor. They seriously save time — by an estimated 35-40%, simplify the process and navigation through the portal, and lower the entry threshold, the expert believes.

Yulia Kuznetsova, an investment adviser and president of the Association of Investment Advisers, adds that the Life Situations service is a way to translate citizens' interaction with the state into a more understandable and logical form.

— The user selects a specific life situation — for example, "lost his job", "retired", "a child was born" — and receives step-by-step instructions: what documents are needed, where to apply, what payments or services are required, in what order to receive them. It reduces stress and saves time," she says.

The expert also noted that the service has and will have the greatest effect among socially vulnerable groups — pensioners, young parents, the disabled, the unemployed — and in regions where offline consultations may be difficult.

System convenience

Despite the fact that the service has great functionality and is very useful for solving many tasks, Alexey Karpunin still believes that "life situations" lack illumination.

— Despite the fact that everything is technically and organizationally built at a high level, the project clearly lacks media coverage. "Life scenarios" need to be popularized, talked about in simple language, explained why they are needed and how useful they are. Moreover, this is important not only for citizens, but also, for example, for fintech and banks — many people should adopt such a thoughtful user path, the expert believes.

Yulia Kuznetsova also adds that from the point of view of digitalization, "life situations" are a step forward. However, the system should constantly update information, the language should be simple, and integration with departments should be of high quality.

— If the data is incomplete or outdated, user trust will decrease. Therefore, it is important not only to launch, but also to provide constant updates and feedback," she believes.