Travel agents told about the support of independent tourists in case of problems
In the face of growing competition in the tourism market caused by the departure of foreign companies, online services are rapidly adapting, offering their customers customized solutions in case of problems. This was reported to Izvestia on June 23 by representatives of the Association of Travel Aggregators (ATAG) during a session at the Travel forum.
"The departure of foreign companies has created a highly competitive environment in the market, which ultimately benefits the tourist. He receives a wide range of offers, prices and a higher quality of support," said Igor Sivets, a member of the Tutu Board of Directors.
He also noted that online platforms always support their customers in difficult situations. For example, if a tourist cannot check into a hotel for reasons beyond his control, online services quickly find an alternative option and cover the cost of traveling to it.
A similar position was voiced by Daria Kochetkova, Managing Director of the Ostrov service. According to her, the team solves all the problems of tourists, including relocation and compensation of expenses, and also takes measures against unscrupulous hoteliers.
It is noted that travelers can also contact the aggregator support service, which operates around the clock. During peak hours, up to 400 employees provide assistance, ensuring quick resolution of emerging issues.
The International Travel Forum "Travel" is taking place at VDNH from June 10 to June 15.
On June 11, Marina Tikhankova, head of hotel marketing at the Tutu travel service, told Izvestia how to protect her rights upon check-in. She recommended checking the room immediately: pay attention to the quality of the mattress, the cleanliness of the bathroom, the water pressure, and make sure that all appliances are in place and functioning. If the room is dirty, you should ask for a second cleaning.
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