The expert gave effective advice on how to resolve work conflicts.

Disagreements between colleagues are a natural part of the workflow that can be used to strengthen the team. Ekaterina Rakitskaya, Director of Communications at TECHNONICOL, told Izvestia about this on April 26.

"The conflict itself is not a bad thing. If it has arisen, it means that the parties are still trying to find common ground. Our task is to learn how to resolve conflict situations without losses. This is as important a skill as the ability to effectively handle work tasks," Rakitskaya explained.

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The specialist identified several main causes of conflicts: differences in the perception of tasks and values, lack of communication, organizational imbalance and excessive competition. The problems are especially acute in overloaded teams with blurred role boundaries and insufficient feedback from management.

To prevent conflicts, Rakitskaya recommended clearly allocating areas of responsibility and encouraging open communication within the team. You need to talk about problems right away, and not accumulate dissatisfaction. However, it is important to follow simple rules.: don't gossip and respect your colleagues.

The expert noted that if a conflict has already arisen, the first rule is to remain calm. The breathing technique "inhale and exhale in four counts" helps to quickly normalize the emotional state. During the discussion process, it is important to practice active listening, to focus on finding a solution rather than confrontation.

"In order to extinguish the conflict, try to shift the focus from emotions to facts. Sometimes a pause helps everyone cool down and take a fresh look at the situation. After resolving the conflict, analyze what can be done differently in the future," the specialist suggested.

The expert clarified that the analysis of conflict situations after their resolution and the willingness to apologize in case of a mistake are important elements of building a healthy working atmosphere. Companies that invest in developing employees' communication skills and mentoring systems create a solid foundation for turning disagreements into growth points.

Rakitskaya shared that competently managed conflicts reveal the potential of a team. They help identify hidden problems, improve processes, and build trust between colleagues.

Earlier, on April 19, Oksana Semenova, head of the Financial Institutions practice and a career consultant at CORNERSTONE, told Izvestia how to behave when confronted with an aggressive supervisor. She clarified that constant negativity, criticism, and even profanity create a toxic environment where employees feel unappreciated, demotivated, and stressed. This negatively affects work and motivation, reduces productivity and worsens the psychological state of employees, but some managers continue to use a negative tone.