How to return goods without a receipt in a store

Often in stores, salespeople ask you to keep the cash register receipt after a purchase. It confirms the fact that goods or services have been purchased. However, it is possible to return faulty or unsuitable goods without this document. Izvestia tells us how to confirm the fact of purchase and return the goods in the absence of a receipt.

Is it possible to return goods without a receipt

The law "On Protection of Consumer Rights" states that the absence of a cash or sales receipt from the buyer is not grounds for refusal to satisfy his claims (Art. 18). Especially since there are many ways to prove that the goods were purchased in this store.

For example, the purchase is confirmed by the marks made by the seller in the warranty card, equipment passport or instruction manual. Purchases can also be traced by a discount card in a personal cabinet on the store's website or in the seller's database. If the payment was made in cash, it will not be difficult to prove the fact of purchase in this case.

In addition, most goods, including clothing and household appliances, contain factory data. These can be labels with an article or components with a serial number, which serve as a "passport" of the product. Scanning the purchase, the cashier enters these data into the system, which later allows to restore the information in case of loss of a paper check.

In case of cashless payment, the receipt is replaced by a bank card statement. It can be requested in the bank's application. Usually all these ways are enough to return the goods to the store. Additionally, you can attract witness testimony. For example, the spouse, together with whom the purchase was made.

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How to return the goods without a receipt

To return the goods to the store, you need to have an identity document. In this case, the goods must be intact all labels, tags and factory seals. It is desirable that the packaging was also undamaged, although the law does not contain provisions on the need to surrender or exchange the goods only in the original box.

In the store you should contact the manager and ask him for a form of application for return, indicating your full name, passport number, date of purchase and a description of the problem associated with the purchased product.

If the seller will insist on presenting the receipt, then it is necessary to demand to find information about the purchase or write an application to restore the lost document. The form for filling out should also be provided in the store.

As a last resort, if the requirements have not been satisfied, you can complain to Rospotrebnadzor.

Earlier "Izvestia" told whether it is necessary to pay for goods broken in the store.