More than 300 thousand appeals have already been received on a direct line with Putin

The number of received appeals to the direct line of Russian President Vladimir Putin already exceeds 300 thousand calls. This was announced by Kremlin spokesman Dmitry Peskov on December 10.

"We have already exceeded thousands over 300 appeals, which came through all channels. The interest is great. We already have an idea of the age parameters of those who appeal. We have an idea of the fact that more women are applying. We have an idea of the rating of 10 major problems," the presidential spokesman said at a briefing.

He noted that this analysis is very interesting, because the indicators vary even from region to region. Specialists of the call-center work around the clock, involving employees of the "People's Front".

"The work is carried out very hard. "Rostelecom" provides excellent infrastructure. And, of course, artificial intelligence is involved. Gigachat "Sberbank", which very effectively helps us to analyze incoming appeals to then already inform the President. So, indeed, work, now is such a time when the work is boiling," Peskov added.

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For the first time, artificial intelligence was used to process citizens' questions

Before that, on December 9, employees of the call-center for the preparation of the direct line of the Russian president told "Izvestia" about their tasks in the processing of citizens' appeals. Most of the volunteers in the call-center answer phone calls. In addition, it is envisaged to communicate with citizens via video link. According to the coordinator of the youth wing of the "People's Front" in the Komi Republic Daria Krepysheva, the main task of operators is to fix appeals from all regions of the country.

The direct line of the head of state will be held on December 19, it will be combined with a large press conference. The events will be held under the title "The results of the year with Vladimir Putin". Call-center in the headquarters of the "People's Front" started working on the night of December 8 and already in the first hours processed several hundred appeals.

Earlier, on December 6, Peskov reported that representatives of Western media, as well as foreign journalists accredited in Russia, were invited to Putin's press conference.

The previous direct line with the Russian leader was held on December 14, 2023. In total, the president received more than 2 million questions from citizens. During the event, the Russian leader answered questions about Russia's special military operation in Ukraine, new regions of the Russian Federation, the growth of real wages, pensions, life expectancy, healthcare, development of artificial intelligence, and also touched on a number of other topics.