Personnel cold: Internet order points are understaffed
In the run-up to the New Year holidays, order delivery centers are increasing the number of employees due to the growing number of parcels, online trading platforms told Izvestia. About the sharp increase in demand for employees, couriers, warehouse workers, drivers, told the recruitment services. How online stores cope with the load in the pre-New Year period - in the material "Izvestia".
Temporary staff shortage
Marketplaces in recent months before the New Year holidays began to recommend to their partners - holders of points of delivery of orders - to bring additional managers for timely processing of orders. This, in particular, "Izvestia" was told to Wildberries.
-For its part, the company is trying to do everything to help the points of issue to cope with the peak load at the end of the year, - reported in the marketplace. - We are adjusting the limits on the passing volumes through the PVZ.
Ozon also told Izvestia about the increased load on logistics in the current high season. However, they noted that this is an annual story, which requires more employees and partners - drivers, couriers, warehouse workers.
- Seasonal increases in demand are more likely to be characteristic of employees of order delivery points. Note that PVZ are opened by private entrepreneurs, - specified there.
The shortage of employees during this period is confirmed by recruitment services. The number of vacancies is growing not only in comparison with the summer months, but also year by year. For example, in November 2024, employers' demand for warehouse workers increased by a third compared to the same month last year, Avito Rabota reported.
"Over the year, the number of vacancies for pickers increased by 72% and for order packers by 42%," the company said.
In the New Year's Eve employers actively consider candidates of pre-retirement and retirement age, young people, including schoolchildren, said the deputy general director of the service "Work.ru" Alexander Veterkov. This was also confirmed in the service "Avito Work".
- In connection with the New Year frenzy employers often invite candidates without experience and young people to work. At the moment on our platform for applicants over 14-16 years old more than 1.5 thousand vacancies in warehouse infrastructure of marketplaces are available, - said in the company.
The trend was also confirmed by the recruiting service hh.ru. From November to early December 2024 on its website posted 25% more vacancies in PVZ than in the same period last year - now open 846 proposals for applicants from 14 years.
Rules for hiring teens
Employers often consider teenagers as a resource that is ready to work for less pay and in a more flexible schedule, said Maria Koleda, head of the information department of the independent trade union "New Labor".
- Many teenagers are interested in the format of part-time work for pocket money, rather than full-time employment. This means willingness to take shifts on weekends and in the evening hours, when there are a lot of orders," she said.
According to Article 94 of the Labor Code, a daily shift cannot exceed four hours for workers 14-15 years old, five hours for workers under 16, and seven hours for workers under 18. And minors combining work with studies may work only 2.5 hours per day (if the employee is 14-16 years old) or four hours (up to 18 years old). During the vacation period, working hours for those combining can be increased.
According to the LC, teenagers who have received general education can be engaged to perform light labor, provided that there is a written consent of their legal representatives. If the child is still receiving general education, he can only work in his free time.
Employers should also take into account that teenagers are not allowed to carry and move heavy loads, reminded lawyer Timur Faizov.
- The Labor Code of the Russian Federation also prohibits the conclusion of agreements with minors on full material responsibility of employees, which cannot be circumvented when working in the PVZ," he said.
Maria Koleda also pointed out that teenagers may not have the necessary skills and knowledge, which can lead to errors in work and reduce the quality of customer service.
-Despite the opportunity to earn money, teenagers may also face a number of problems, such as adapting to the work process, conflicts with colleagues due to the difference in age and experience, " she added.
And Farida Mirzabalaeva, associate professor of the basic department of CCI "Human Resource Management" of Plekhanov Russian Economic University, noted that employers are unlikely to entrust teenagers with independent and responsible tasks: as a rule, teenagers will be included in the team of senior employees.
For the whole year across the country, according to the job search service SuperJob, the number of resumes of minors on this portal has increased by 14-16%.
"The number of young people in the labor market is starting to accrue," the company said.
Not only the hiring of new employees can save PVZ online stores during the holiday period, said the head of the operational staff of the Independent Trade Union "New Labor" Alexei Nezhivoy. In case of peak load points of issue can increase the time of work, to organize several lines of the queue.
- Two or three teams of managers should be in charge of issuing orders," he said. - As in a pharmacy: there can be one window, but there are three or four. A person comes in, takes a ticket from the electronic queue and waits for his number to appear on the scoreboard. And as a result, everything goes much faster.
Also, during the load period, retail outlets may try to expand their space for packing goods - for example, by renting a neighboring premises, the expert believes.
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