Russians began to complain twice as often about account blocking due to inclusion in the Central Bank's database

The number of complaints to the Central Bank from Russians who are actually disconnected from banking services because they are included in its database of suspicious transactions and accounts has risen sharply, the regulator's press service told Izvestia.

As the statistics of the Bank of Russia shows, the number of appeals about the actions of credit organizations has increased sharply (by 18.3%) and amounted to 140.8 thousand. The regulator explained: this was the result of a significant - by 93.5% - increase in the number of complaints in the category "Fraud". Most of the appeals relate to the exclusion of information about account holders from the database of drops, explained "Izvestia" in the press service of the regulator. They also reported that the share of such complaints accounts for 28% of the total mass of appeals on the subject of fraud.

According to the results of three quarters of 2024, the share of complaints in the category "Fraud" amounted to 14.6% of the total number. It turns out that more than 5.7 thousand people asked the Central Bank to remove them from the dropship database, follows from the calculations of "Izvestia". In 2023, the share of complaints in the category "Fraud" occupied 9%, accordingly, we can assume that 2.9 thousand applied because of inclusion in the register of the Central Bank. That is, the number of complaints about getting into the base and the subsequent blocking of accounts doubled.

"According to the results of consideration of the majority of appeals, negative decisions were made - there were no grounds for exclusion of information from the regulator's database, as the banks confirmed the signs of fraud in the operations of such customers," - said the Central Bank.

In fact, a client declared a dropper is deprived of remote banking services. His accounts, cards, applications and personal online accounts are blocked in all credit organizations. He will be able to withdraw his money only by personally going to a branch and proving the legality of the origin of the funds. If the Central Bank refuses to exclude from the database, the citizen will have to go to court.

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Subliminal description: Russians are twice as likely to block suspicious accounts